topic Can't get into my Public Mobile eversafe account in Get Support

Can't get into my Public Mobile eversafe account

Imnewhere — Sat, 17 May 2025 01:55:28 GMT

Just switched over to Public. Everything seems to have worked except for getting into the app. It keeps trying to authenticate me by sending an sms but I never get the sms. I switched to code by email, I get the email but it doesn't accept the code, just blanks out like it's waiting for another code.

Re: Can't get into my Public Mobile eversafe account

slusagm — Sat, 17 May 2025 01:57:52 GMT

there is no other way to get the 2FA code at this moment (you won't be able to get it via email until you complete this first time verification)

so, you need PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't get into my Public Mobile eversafe account

BKNS27 — Sat, 17 May 2025 02:09:53 GMT

@Imnewhere

You probably got multiple 2FA code. Wait an hour and try again for the 2FA code so it won’t be mixed with other codes.

Re: Can't get into my Public Mobile eversafe account

eSIMer — Fri, 11 Jul 2025 17:26:59 GMT

How did you switch to code by email? I travel outside of North Am a lot and of course can't receive any texts while travelling outside of N.Am. I looked into the eversafe profile, but there is no option I can find) to switch to code by email. Thanks.