topic Re: From $35 plan change to $19 issue in Get Support

From $35 plan change to $19 issue

Joe246 — Sat, 17 May 2025 14:42:42 GMT

Is there anyone know, how I can downgrade my current plan from $35 monthly to $19 plan? I login and cannot find the $19 plan anymore. Does PM not allow to downgrade?

Re: From $35 plan change to $19 issue

umnikke8 — Fri, 16 May 2025 23:20:26 GMT

They usually won't show you lower priced plans. You can ask support and see if they will let you change.

Re: From $35 plan change to $19 issue

SKSuh — Sat, 17 May 2025 23:08:28 GMT

Public Mobile makes it extremely difficult to downgrade to cheaper plans so you’ll have to regularly check via the app to see if you qualify

Took two billing cycles but I’ve downgraded from a $39/68 GB 5G plan to a $27/20 GB LTE one so I’m a happy camper now

Re: From $35 plan change to $19 issue

Dunkman — Fri, 16 May 2025 23:26:34 GMT

@Joe246

Existing PM customers have personalized plan offers that can be seen when you login into your account. Unfortunately, PM usually offers higher priced plans to existing customers. If you don't see the $19 plan in your self service account, you are unable to downgrade your plan. Customer service agents will not manually change your plans to lower priced plans.

At the present time, Public mobile does not offer many downgrade plans.

Re: From $35 plan change to $19 issue

Joe246 — Fri, 16 May 2025 23:28:15 GMT

I don’t think that’s an acceptable reason to keep customer. I’m leaving the country for 2 month, I just want to undergrad to keep the number.

Re: From $35 plan change to $19 issue

Chalupa_Batman — Fri, 16 May 2025 23:30:04 GMT

@Joe246 wrote:
Is there anyone know, how I can downgrade my current plan from $35 monthly to $19 plan? I login and cannot find the $19 plan anymore. Does PM not allow to downgrade?

Hello @Joe246

Public Mobile doesn't allow to downgrade. The only way for you to get the plan you want is to port out to another provider close to the end of your 30 cycle and then port back in. If you didn't care about your number, just start another plan now, get a new number and there you go. NOW is the time to do it too cause if you use a referral code of someone you know, you get $25 worth of credits towards your bills.

https://productioncommunity.publicmobile.ca/t5/Announcements/NEW-Earn-a-15-Bonus-with-Refer-a-Friend/td-p/1336322

Re: From $35 plan change to $19 issue

slusagm — Fri, 16 May 2025 23:30:12 GMT

you don't need to change plan, you can simply suspend the account for the 2 months. You have an many as 90 days suspension and still keep your account and phone number

Re: From $35 plan change to $19 issue

Dunkman — Sat, 17 May 2025 02:00:21 GMT

@Joe246 wrote:
I don’t think that’s an acceptable reason to keep customer. I’m leaving the country for 2 month, I just want to undergrad to keep the number.

@Joe246

You can unsubscribe from your subscription. At your next payment date, your plan will become suspended. As long as you reactivate your plan within 90 days, you can resume your plan. So, if you are leaving for 2 months, when you come back, just turn on subscription.