topic Where's my data? in Get Support

Where's my data?

Hawsug — Fri, 16 May 2025 22:28:46 GMT

Recently my wife and I flipped both of our phones from Koodo to Public Mobile. We've both subscribed to the $35 plan that includes 60GB each.

I note that her phone now states that she has data. Mine, however, shows that I have almost no data available. BTW, we have identical Samsung phones.

Does anyone have any idea about this? If I turn on my data, I get a 2MB warning (because it says that I only have 1.53MB left). Obviously there's no way to call the company. This, apparently, is Telus's idea of providing service.

Re: Where's my data?

hTideGnow — Fri, 16 May 2025 20:42:09 GMT

hi @Hawsug

your warning is a local device settings, not an alert from Public Mobile., probably your data limit blocking your data access
Go to your Settings > Connections -> Data Usage -> Billing cycle and data warning and disable Data limit,

also, Reboot and then Reset Network settings on your phone

Re: Where's my data?

softech — Fri, 16 May 2025 20:47:31 GMT

@Hawsug

PM is on a 30 days cycle instead of monthly, but Android Mobile data limit is monthly. So, unless you are willing to change the "Start billing cycle on:" date manually every month, I suggest you to simply go there and turn off "Set data warning" and "Set data limit":

Re: Where's my data?

Hawsug — Fri, 16 May 2025 21:06:43 GMT

On my phone "Billing cycle and data warning" is grayed out. So apparently I can't access it.

Re: Where's my data?

softech — Fri, 16 May 2025 21:07:51 GMT

@Hawsug

your mobile data is currently disabled on your phone. You have to turn on Mobile data first to access the page