topic Re: cancelling in Get Support

cancelling

ddd777 — Fri, 16 May 2025 19:36:36 GMT

I am on the 57 $ plan which is paid every 3 months

I received an offer by sms which involves a change of subscription

I clicked yes by mistake, which will change my plan when the current plan ends, but I want to stay on the current plan. How?

hTideGnow — Fri, 16 May 2025 19:43:46 GMT

the change is actually a scheduled change, you have enough time to cancel it

wait 24 hours, login My Account, check Subscription & Add on page and you should see a plan change scheduled there. You can then cancel it

or if you like, you can ask PM support agent to help to reverse it. You can submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hairbag1 — Fri, 16 May 2025 21:32:28 GMT

Have you given thought to the offer to upgrade your plan ?

hairbag1 — Sat, 17 May 2025 15:40:00 GMT

were you able to find how to cancel your mistaken plan change ? Let us know and we can guide you.