topic Can’t transfer sim or phone number in Get Support

Can’t transfer sim or phone number

wnops — Fri, 16 May 2025 19:00:28 GMT

I just got a new iphone 15. and i am trying to transfer my cellular (phone #) and Esim to this phone from an iphone 12 mini. however when i try to transfer it from a nearby iphobe, it says “the sim of your old iphone does not support esim transfer”

Re: Can’t transfer sim or phone number

hTideGnow — Fri, 16 May 2025 19:01:50 GMT

esim cannot be transferred, but you can buy a replacement for free

What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5. Pay and install the esim first.

After the new esim is installed, submit a ticket with PM agent and for reimbursement. You can submit ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t transfer sim or phone number

cellphoneuser1 — Fri, 16 May 2025 19:02:26 GMT

@wnops wrote:
I just got a new iphone 15. and i am trying to transfer my cellular (phone #) and Esim to this phone from an iphone 12 mini. however when i try to transfer it from a nearby iphobe, it says “the sim of your old iphone does not support esim transfer”

Public Mobile doesn't allow transfer of eSIMs. You need to go into Public Mobile account to get a new eSIM. The switch will be free or Public will refund it later if you ask.