topic Re: New activation/phone number transfer problem in Get Support

New activation/phone number transfer problem

Marj1217 — Fri, 16 May 2025 16:30:08 GMT

I just activated my new public account and I can’t save my phone number to my account. I am not receiving any calls, they just go to voicemail. I’m switching from Roger’s. I did receive notification from Roger’s and I authorized the transfer. I don’t know what to do

Re: New activation/phone number transfer problem

slusagm — Fri, 16 May 2025 16:30:59 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: New activation/phone number transfer problem

hTideGnow — Fri, 16 May 2025 16:31:27 GMT

hi @Marj1217

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: New activation/phone number transfer problem

TheSterlinger — Fri, 16 May 2025 16:35:11 GMT

Maybe you removed your Rogers SIM too quickly?

Is that line still ringing?

Re: New activation/phone number transfer problem

CSA_PM — Fri, 16 May 2025 16:59:00 GMT

Hello @ Marj1217,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New activation/phone number transfer problem

CarsonT — Fri, 16 May 2025 21:49:59 GMT

Have you been able to figure this out? I'm having the same problem but porting from Fido.

Re: New activation/phone number transfer problem

hTideGnow — Fri, 16 May 2025 21:51:48 GMT

hi @CarsonT

can you make outbound calls? do you have problem with not receiving inbound calls only?

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done