topic Re: transfer not complete in Get Support

transfer not complete

Tita67 — Fri, 16 May 2025 16:50:11 GMT

I called and they're asking me for a PIN and I didn't even complete my transfer. I don't know how to submit a ticket

Re: transfer not complete

hTideGnow — Fri, 16 May 2025 16:54:54 GMT

hi @Tita67

where you called?

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: transfer not complete

slusagm — Fri, 16 May 2025 16:54:59 GMT

@Tita67

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: transfer not complete

Chalupa_Batman — Fri, 16 May 2025 16:58:35 GMT

@Tita67 wrote:
I called and they're asking me for a PIN and I didn't even complete my transfer. I don't know how to submit a ticket

Hello @Tita67

The proper way to get this resolved is by creating a ticket. There, a Customer Service Agent will reach back to you in your mailbox to help you resolve this issue.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.