topic Re: Phone not compatible with ESim in Get Support

Phone not compatible with ESim

Charbel85 — Fri, 16 May 2025 12:40:35 GMT

Hello,

I recently subscribed with Public Mobile for a plan via a ESim card. First the online assessment showed that my phone is compatible with Esim then when I was completing the subscription and activating my plan the app is telling me that my phone does not support ESims

Re: Phone not compatible with ESim

Handy1 — Fri, 16 May 2025 12:45:58 GMT

@Charbel85 Check your phone settings sim manager it’s possible the eSIM already installed but need to be set to primary or if iPhone “turn on this line “ is toggled on and rebbot the phone and reset network settings also removing or disabling old providers sim . If still no luck contact support to help fix

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone not compatible with ESim

TheSterlinger — Fri, 16 May 2025 12:47:52 GMT

@Charbel85 which phone do you have?

If it's really not compatible, I would recommend buying a SIM card from Amazon. They have one for $4.99 with quick delivery.

You can check if any Telus/ Koodo/ Mobile Klink near you also sells them but very few of these stores carries the Public Mobile SIM cards anymore.

Re: Phone not compatible with ESim

hTideGnow — Fri, 16 May 2025 13:17:03 GMT

hi @Charbel85

what phone do you have?

Check your Sim Manager or Settings-> Cellular screen, the esim could have already installed there. If so, just enable it or Turn on this line and then Reset network settings

but if you really cannot get it going , check with PM support agent first. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone not compatible with ESim

CSA_PM — Fri, 16 May 2025 13:54:14 GMT

Hello @ Charbel85,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage