topic Re: Need a moderator in Get Support

Need a moderator

shellyrwang — Fri, 16 May 2025 13:31:27 GMT

I’ve been out of country for the last 3 weeks.
somehow roaming was on! I logged into my account and see out coming calls from my phone (using an eSIM currently) but I have never made a call out. What do I do? Need urgent help. I can’t receive text as I’m on an eSIM

Re: Need a moderator

Handy1 — Fri, 16 May 2025 13:36:29 GMT

@shellyrwang

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need a moderator

Dunkman — Fri, 16 May 2025 13:36:50 GMT

@shellyrwang

Are the outgoing phone numbers looking similar? Can you list a few of the phone numbers?

It might be your phone accessing voicemail when people call your number while you are away.

Here is a list of the various VM access phone numbers:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

Re: Need a moderator

hTideGnow — Fri, 16 May 2025 13:48:22 GMT

hi @shellyrwang

are the outgoing call ends with 4001 or 4002?

if so, no need to contact support, we can help. Those are not really calls, those are calls routed to Voicemail send you were not available. PM usage will track all the calls sent to viocemail, and the voicemail numbers showed are ended with 4001 or 4002

Re: Need a moderator

shellyrwang — Fri, 16 May 2025 13:48:41 GMT

Hi, thanks! Yes, it’s the same same number 1(902)580-4001. About 25 min daily. What should I do?

Re: Need a moderator

shellyrwang — Fri, 16 May 2025 13:50:03 GMT

Oh!! Does this mean it’s ok? And I don’t need to worry?

Re: Need a moderator

Dunkman — Fri, 16 May 2025 13:52:53 GMT

@shellyrwang wrote:
Oh!! Does this mean it’s ok? And I don’t need to worry?

@shellyrwang

Yes. No need to worry. That is somebody calling your voicemail and leaving a message.

Re: Need a moderator

computergeek541 — Fri, 16 May 2025 14:10:39 GMT

@Handy1 wrote:
@shellyrwang
you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

This isn't something that a customer support agent is needed for. If the customer is outside of Canada, US, or Mexico, text messages aren't receivable. As for outgoing phone calls, there wouldn't ever be an extra charge for these. @Dunkman has a good explanation of what the outgoing call entries would be for.