topic Issue with eSIM and unable to receive SMS in Get Support

Issue with eSIM and unable to receive SMS

Liuyangyang1984 — Fri, 16 May 2025 13:08:18 GMT

I recently transferred my phone number from Fido to Public Mobile and completed the eSIM activation process. However, I’m currently experiencing the following issues:

I can make outgoing calls, but I cannot receive incoming calls or SMS.
My phone does not display my original phone number.
I believe the number porting process might not have been fully completed.

Could you please check the porting status of my number and help ensure the transfer is fully completed?

Re: Issue with eSIM and unable to receive SMS

hTideGnow — Fri, 16 May 2025 13:12:00 GMT

hi @Liuyangyang1984

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Issue with eSIM and unable to receive SMS

slusagm — Fri, 16 May 2025 13:12:17 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Issue with eSIM and unable to receive SMS

CarsonT — Fri, 16 May 2025 21:47:11 GMT

I'm having the same problem. Have you been able to resolve it? If so, how?