topic Re: New Subscription in Get Support

New Subscription

Zeab — Fri, 16 May 2025 12:44:03 GMT

Hello - I am considering switching to Public Mobile and getting a Can-US-Mexico plan, but have a few questions. Does this plan allow unlimited calls and texts to/from all 3 countries as well as within all 3 countries. ie. when I'm in Mexico can I also make calls within Mexico? No matter where you are within these 3 countries it all works the same as if you're in Canada. Does Hotspot work? In Canada or in Mexico? Lastly, do I cancel my Rogers plan first and then switch? Or open a new Public account first before cancelling Rogers. I want to bring my Rogers phone number over. Thank you!

Re: New Subscription

Handy1 — Fri, 16 May 2025 12:47:41 GMT

@Zeab Yes the CAN/US/MEX plan can be used to call to and from all 3 countries using talk text and data . The plan has roaming built into it so no need to purchase anything extra . Just make sure you have data roaming turned on in phone setting when in the U.S. /MEX

Re: New Subscription

colleeno — Fri, 16 May 2025 12:57:58 GMT

@Zeab

DO NOT cancel your Rogers plan before signing up with PM. Your Rogers account needs to be active to port your number to another provider.

Re: New Subscription

hTideGnow — Fri, 16 May 2025 13:14:41 GMT

yes @Zeab

Canada-US-Mexico allows you to call and receive call to and from within this 3 countries.

don't cancel your Rogers if you want to port. Keep the Rogers account active. Then download PM app and use it to activate. After Payment step, put in porting information, which includes your Rogers phone number

Your Rogers account will be cancelled after the line is ported into PM

Re: New Subscription

Dunkman — Fri, 16 May 2025 13:26:35 GMT

@Zeab

If you plan on moving to PM, just make sure that your phone is VoLTE compatible with the PM network. If you don't have VoLTE compatible phone, your voice services should be affected while traveling in the USA and also potentially in Canada.

https://www.publicmobile.ca/en/get-help/articles/volte

Also, FYI- Public mobile does not offer Wifi calling, call control or other international roaming (ie. outside Mexico and USA).

https://www.publicmobile.ca/en/get-help/articles/mex-subscription

Re: New Subscription

Zeab — Fri, 16 May 2025 14:56:20 GMT

Great, thanks so much. do you know if Hotspot works on Public? There may be occasions when we're in Mexico and I'd like my partner to be able to hotspot to my phone.

Re: New Subscription

computergeek541 — Fri, 16 May 2025 15:01:12 GMT

@Zeab wrote:
Great, thanks so much. do you know if Hotspot works on Public? There may be occasions when we're in Mexico and I'd like my partner to be able to hotspot to my phone.

Yes: hotspot works.