topic Re: Get I get my old number back in Get Support

Number

Sub43 — Fri, 16 May 2025 00:49:39 GMT

I recently changed my number but is it possible to change my number back to my previous number

Get I get my old number back

Sub43 — Fri, 16 May 2025 00:57:34 GMT

Recently changed my phone number but didn’t update my social media or other account now I can’t log into anything because a code keeps getting send to my old number which I don’t have

Re: Get I get my old number back

Sub43 — Fri, 16 May 2025 01:09:47 GMT

I couldn’t even get into my public Mobile account because when I changed my it didn’t register on my SIM card yet so I had to create a new account just to get help

Re: Get I get my old number back

Chalupa_Batman — Fri, 16 May 2025 01:11:44 GMT

@Sub43 wrote:
I couldn’t even get into my public Mobile account because when I changed my it didn’t register on my SIM card yet so I had to create a new account just to get help

OK. Well, you can log into your old account and click on Didn't get code and have it sent to your email. If that option isn't available then you can create a ticket this way.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Get I get my old number back

Sub43 — Fri, 16 May 2025 02:04:47 GMT

So it takes days to get a response back, omg this is the worst

Re: Get I get my old number back

Rastin — Fri, 16 May 2025 03:00:51 GMT

Who said it would take days? Since it's after 10 est you won't get a response tonight. But you should get a response in the morning at some point.

Re: Number

BKNS27 — Fri, 16 May 2025 08:42:37 GMT

@Sub43

Your old number will be returned to he carrier you got the number from so you will need to contact them. It will be pause for 90 days before it will be released for anyone who wants it.

Re: Number

RavingRaven — Fri, 16 May 2025 22:37:21 GMT

@Sub43

It all depends on which provider your old phone # originally came from? If it was a Public Mobile, Koodo or Telus phone # and it's within 90 days since you changed it then an agent can retrieve it from the hold number pool.

However as mentioned by @BKNS27 if your phone # came from a non-Telus family provider you will need to contact them and generally would need to activate a new account with them to retrieve your old phone #.