topic eSim in Get Support

eSim

Mark601 — Fri, 16 May 2025 01:47:53 GMT

Hello. before I could install the eSIM the QR code became invalid. Can another email be sent?

Re: eSim

Handy1 — Fri, 16 May 2025 01:49:42 GMT

@Mark601

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSim

slusagm — Fri, 16 May 2025 02:54:39 GMT

@Mark601

it is "invalid" because it is already installed by the app

check your Settings->Cellular page (on iPhone) or Sim Manager (on Android), you should see a Public Mobile esim there. Then make sure it is enabled (or if it is an iPhone, toggle on Turn on this line) . Also while you are there, make sure the old provider sim is disabled. Last, just Reset Network Settings