topic Ticket in Get Support

Ticket

Jaywalia_100229 — Fri, 16 May 2025 00:14:35 GMT

How to raise a ticket or talk to customer care..?

Re: Ticket

TheSterlinger — Fri, 16 May 2025 00:27:10 GMT

What did you need help with? Maybe someone here can help??

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Ticket

hairbag1 — Fri, 16 May 2025 00:30:03 GMT

@Jaywalia_100229

let us know what the prob is and we can give you better direction. If you haven't created an account yet, you'll have to use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you do have a Public Mobile account, use the direction provided by @TheSterlinger .

Re: Ticket

Chalupa_Batman — Fri, 16 May 2025 00:31:21 GMT

@Jaywalia_100229 wrote:
How to raise a ticket or talk to customer care..?

What issues are you having? Maybe we might be able to suggest a fix that may be faster than a CS Agent.

Re: Ticket

slusagm — Fri, 16 May 2025 00:34:17 GMT

@Jaywalia_100229

what question you have? maybe we have the answer and you don't need to raise a ticket

But to open ticket with PM , click the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen
Or you can also message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage