topic Re: Refund SIM Card cost to buy from Amazon in Get Support

Refund SIM Card cost to buy from Amazon

alex1653 — Thu, 15 May 2025 22:31:28 GMT

I stupidly made payment of SIM Card order using the website instead of Amazon where I wanted to actually order (due to fast delivery). How can I fix that?

Re: Refund SIM Card cost to buy from Amazon

hTideGnow — Thu, 15 May 2025 22:35:24 GMT

hi @alex1653

sorry, PM sim card order cannot be cancelled and they won't provide refund

just wait a week. Most of us receive the sim card within a week. If you don't see your sim card after a week, then you have an argument to ask them to reimburse you the cost to buy another one from Amazon

but if you like, you can also message support and try your luck. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund SIM Card cost to buy from Amazon

Chalupa_Batman — Thu, 15 May 2025 22:34:32 GMT

@alex1653 wrote:
I stupidly made payment of SIM Card order using the website instead of Amazon where I wanted to actually order (due to fast delivery). How can I fix that?

There really isn't anything you can do. You can reach out to a CS Agent and ask it to be cancelled or credited to your account but... it's $5.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Refund SIM Card cost to buy from Amazon

CSA_PM — Thu, 15 May 2025 23:24:23 GMT

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage