topic Re: Can not receive any text or phone calls in Get Support

Can not receive any text or phone calls

Ebbey — Thu, 15 May 2025 23:32:53 GMT

I already activated my phone but to confirm it I have to receive 6 digits Code from Public Mobile by text message the Public Mobile sent it but I can't receive it 😭 what I have to do. Is it possible for Public Mobile?to send it by email?

Re: Can not receive any text or phone calls

Chalupa_Batman — Thu, 15 May 2025 22:14:57 GMT

@Ebbey wrote:
I already activated my phone but to confirm it I have to receive 6 digits Code from Public Mobile by text message the Public Mobile sent it but I can't receive it 😭 what I have to do. Is it possible for Public Mobile?to send it by email?

Hello @Ebbey

If you can't get the text, click on "Didn't get code" and there should be an option for email. If the email option isn't there, then please create a ticket.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Can not receive any text or phone calls

hTideGnow — Thu, 15 May 2025 22:16:22 GMT

hi @Ebbey

if you porting in your number, the code would have sent to your old carrier sim, put it back and get the code

or if you still have trouble getting it, then ask PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can not receive any text or phone calls

CSA_PM — Thu, 15 May 2025 22:29:20 GMT

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage