topic Re: Offer in Get Support

Offer

Amysee — Thu, 15 May 2025 21:54:52 GMT

Public Mobile sent an offer of $28/mth. I accidentally clicked yes. It was a mistake and I need to cancel it. I want to stay with my current plan of $25/mth.

Please help.

Re: Offer

Chalupa_Batman — Thu, 15 May 2025 21:56:36 GMT

@Amysee wrote:
Public Mobile sent an offer of $28/mth. I accidentally clicked yes. It was a mistake and I need to cancel it. I want to stay with my current plan of $25/mth.
Please help.

Hello @Amysee

Just log into your account, go to Subscriptions and you will see this future change over. If it's not there, it may take a day or so to show up. Then cancel it. It's that easy.

Re: Offer

hTideGnow — Thu, 15 May 2025 21:56:45 GMT

hi @Amysee

wait 24 hours, login My Account, check Subscription & Add on page and you should see a plan change scheduled there. You can then cancel it

or if you like, you can ask PM support agent to help to reverse it.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Offer

Amysee — Thu, 15 May 2025 21:58:29 GMT

So I can click to cancel? Before the next cycle begins? My current plan will remain?

Re: Offer

Chalupa_Batman — Thu, 15 May 2025 21:59:54 GMT

@Amysee wrote:
So I can click to cancel? Before the next cycle begins? My current plan will remain?

Hey @Amysee

Yes, just click on cancel. It's that easy. Your current $25 plan will continue. Once again, it can take up to 72 hours to show up on your account as it did with mine when I switched over.

Re: Offer

hTideGnow — Thu, 15 May 2025 22:00:13 GMT

@Amysee wrote:
So I can click to cancel? Before the next cycle begins? My current plan will remain?

yes @Amysee , you definitely can. But wait 24 hours or you won't see the plan change there

or you can submit a ticket and ask PM support to help