topic Re: Unsuccessful port in Get Support

Unsuccessful port

Ella_900 — Thu, 15 May 2025 21:03:39 GMT

Hello!!

I just recently learned that my port from Rogers to Public didn’t work meaning I’ve been using a temporary number from Public mobile while my Rogers number didn’t get patched through. How do I go about fixing this so I can have my Rogers number on my Public network? Do I have to cancel my current Public mobile subscription then redo the port? Thank you!

Re: Unsuccessful port

porcupine — Thu, 15 May 2025 21:02:43 GMT

Click on the envelope ✉️ in the bottom right corner and talk to an agent follow the steps

Re: Unsuccessful port

Phil_Adelphus — Thu, 15 May 2025 21:21:28 GMT

@Ella_900 How long ago did you initiate the port? Did you ever get a text message from Rogers asking you to authorize the transfer with a Yes reply within 90 minutes of receiving it? Definitely don't cancel your current PM account, this can be fixed and if you cancel mid-cycle you won't be refunded.

Re: Unsuccessful port

CSA_PM — Thu, 15 May 2025 21:24:34 GMT

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unsuccessful port

Ella_900 — Fri, 16 May 2025 00:35:28 GMT

I actually got it fixed thank you! After confirming with Rogers that it didn’t work I actually had the option on the app to transfer my number 🙂