topic Re: Is upgrade from 4G necessary? in Get Support

Is upgrade from 4G necessary?

TacoTuesday — Thu, 15 May 2025 20:31:28 GMT

I keep getting texts saying I have to upgrade from my 4g account or risk losing service etc. Will this really happen? Or will they just boot me over to a 5g service eventually?

Re: Is upgrade from 4G necessary?

TheSterlinger — Thu, 15 May 2025 20:38:20 GMT

I'm still on 3G. Works fine for me. They are slowly phasing out 3G to 4G LTE. So people have to get used to it first. The necessary processes must be in place first.

Maybe eventually, but not now. I'd say at this point it's your choice.

Re: Is upgrade from 4G necessary?

Dunkman — Thu, 15 May 2025 20:37:20 GMT

@TacoTuesday

Can you copy and paste the text message that is being sent to you?

There have been some texts recently about network changes for the 850 Mhz 3G network change, but nothing really about upgrading from 4G though.

Re: Is upgrade from 4G necessary?

TacoTuesday — Thu, 15 May 2025 20:56:11 GMT

So this is from a couple of months ago. I keep erasing them and couldn't find a super current one. I can't tell if my telephony has degraded cause it's not fabulous to start with...

Re: Is upgrade from 4G necessary?

Dunkman — Thu, 15 May 2025 21:02:45 GMT

@TacoTuesday

You got the same text as several other customers. Which phone model are you using?

Your area is being affected the the 850 Mhz refarming. Here is some additional information:

https://www.publicmobile.ca/en/get-help/articles/850-turndown

You don't need to upgrade your plan. You will unfortunately need to upgrade your phone to a VoLTE compatible to PM network phone.

https://www.publicmobile.ca/en/get-help/articles/volte

Re: Is upgrade from 4G necessary?

TacoTuesday — Thu, 15 May 2025 21:06:29 GMT

Ah yes, I guess that's it. I have a perfectly functional Google Pixel 3a. It seems to still work.... maybe I'll just roll with it until it really kicks the bucket.

Re: Is upgrade from 4G necessary?

Dunkman — Thu, 15 May 2025 21:21:24 GMT

@TacoTuesday

Keep on using the phone until it stops working with voice. Unfortunately, VoLTE is not "turned on" on the PM network. Interestingly, it should be turned on for the Telus and Koodo network. Since PM introduced VoLTE services in 2022, the phone manufacturers themselves need to turn on the VoLTE for their phones on the PM network. Most companies have not bothered to do that for their phones.

That is why that you were offered the option to move to Telus where your Google pixel 3a would work on their VoLTE network.