topic Re: Technical Issues? in Get Support

Technical Issues?

Christopher85 — Thu, 15 May 2025 20:10:57 GMT

Anyone else experiencing issues with 2FA or logging into My Account using the website or app?

Re: Technical Issues?

jlams — Thu, 15 May 2025 20:14:31 GMT

Yup, same here. SMS 2FA codes are coming through really slowly (but email seems to work). However, My Account doesn't load for me -- keep getting a host error that the server timed out.

Re: Technical Issues?

geeloo — Thu, 15 May 2025 20:16:12 GMT

Same. Not getting 2FA codes but was able to get them via email. But the app wouldn't load even after entering 2FA code.

Re: Technical Issues?

computergeek541 — Thu, 15 May 2025 20:17:08 GMT

@Christopher85 wrote:
Anyone else experiencing issues with 2FA or logging into My Account using the website or app?

In the last 20 minutes or so, I also could not get any Public Mobile My Account 2FA text messages. I actually couldn't get any text messages. I disabled RCS and suddenly, all the past messages came in. I can't say for sure if that was coincidence, and I'm also aware that the My Account messages aren't even sent by RCS.

Re: Technical Issues?

TacoTuesday — Thu, 15 May 2025 20:22:16 GMT

Yes, can't login thru app or online for last 20 min.