topic Re: Incomplete Port from Rogers in Get Support

Incomplete Port from Rogers

evelee5215 — Tue, 04 Jan 2022 23:07:48 GMT

Hey all

I just ported my number over from Rogers. I'd thought the activation didn't work at first because it told me "Your activation request has failed. Please contact Public Mobile for help." I was going to continue trying tmw and troubleshoot it.

But then I got kind of curious and stuck the PublicMobile sim in my phone to test the size and the network works. There is data and outgoing calls.

It seems that incoming calls are still going to my old Rogers sim (its kind of cool to have 2 lines but the Rogers acct is still active-and charging me out the butt Yikes!)

Just some info:

I havent recieved the text from PubMobile that "your port was successful"

Data and all calls working on Rogers sim, incoming texts too

Data and outgoing working on PubMobile sim

I am able to login to PubMobile Selfserve acct

I've gone over most of the incomplete port tickets and it seems I need a Mod to help me port properly and close my old acct. So @Shazia_K

If anyone has any other ideas for me to try out, please drop a comment!

Thanks!

Eve 🙂

Re: Incomplete Port from Rogers

hummuschips — Tue, 08 Nov 2016 04:59:52 GMT

Hi Eve, you should PM a mod directly as well with your info. See the thread below for the information they need to assist you.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/88088

Re: Incomplete Port from Rogers

evelee5215 — Tue, 08 Nov 2016 05:11:51 GMT

Okay cool

Thanks hummuschip!

Re: Incomplete Port from Rogers

daredogg — Tue, 08 Nov 2016 12:00:52 GMT

With the symptoms you're describing, I'm thinking a bit more time is needed for the port to complete. It's like your accounts are in limbo, but you're right that a moderator can help push it through. More than likely there is some information that didn't match up, and that's why port didn't go through right away. You're almost there!