topic Re: Cannot Receive Phone Calls in Get Support

Cannot Receive Phone Calls

jwilki3 — Thu, 15 May 2025 14:18:34 GMT

CONFIRM YOUR IDENTITY

To confirm it's you, enter the 6-digit code sent to ********994

This is what I see, but the text never comes to complete the process of setting up my account. I wonder if my phone number is still connected to my old provider? I did confirm "yes" within 90 minutes of the text confirmation from Freedom, so not sure what is happening. Incoming calls and texts from you to confirm are not coming through.

Re: Cannot Receive Phone Calls

Handy1 — Thu, 15 May 2025 14:20:14 GMT

@jwilki3 Have you rebooted the phone yet ? Ensure the pm sim is set to primary and remove old providers sim and try again . Can also try and tap “didn’t get code “ and then code can be sent to email instead of still no luck get support to help you gain accses

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot Receive Phone Calls

computergeek541 — Thu, 15 May 2025 14:22:04 GMT

@jwilki3 wrote:
CONFIRM YOUR IDENTITY

To confirm it's you, enter the 6-digit code sent to ********994

This is what I see, but the text never comes to complete the process of setting up my account. I wonder if my phone number is still connected to my old provider? I did confirm "yes" within 90 minutes of the text confirmation from Freedom, so not sure what is happening. Incoming calls and texts from you to confirm are not coming through.

Incoming text messages the originate from within Telus/Public get sent to your Public Mobile service regardless of whether number porting has completed. If you're still using your Freedom SIM card, try using your Public Mobile SIM card to see if the 2FA text message comes in from Public Mobile.

Re: Cannot Receive Phone Calls

jwilki3 — Thu, 15 May 2025 14:28:38 GMT

Thank you 🙂

Re: Cannot Receive Phone Calls

jwilki3 — Thu, 15 May 2025 14:29:47 GMT

I have done this- I have access to everything except I cannot get the text and incoming calls 😞 - I've submitted a ticket. - THANK YOU!

Re: Cannot Receive Phone Calls

computergeek541 — Thu, 15 May 2025 14:32:27 GMT

@Handy1 wrote:
Can also try and tap “didn’t get code “ and then code can be sent to email instead of still no luck get support to help you gain accses

Immediately after setting up an account, the 2FA for self serve can only be sent by SMS. The e-mail option won't be there.