Dual eSIMs in an iPhone causing issues.

justcallmejerem — Sat, 17 May 2025 15:57:51 GMT

I live in Canada. I use an iPhone 14 Pro Max. Before I left on an international trip, I had 2 eSims installed

Canadian company 1 was set as my primary phone line to use when sending messages and calling contacts and creating new contacts. I only have a pay as you go plan associated with that account.

Canadian company 2 provided calling as you go plus data every month.

I had it set up that I could switch from the #1 company to the #2 company to use a different phone number when messaging/calling a contact is that’s what I wanted to o do. I don’t remember how I achieved this configuration.

Recently I went on an international vacation. So I shut down both Canadian eSIMs and set up an Airiola eSIM for where I was travelling. When I returned, I shut off the foreign eSIM and reactivated the 2 Canadian eSIMs

Since then, Siri and the messaging app have been very wonky. I want to go back to where I started before I left Canada. Where should I start troubleshooting? Or would the easiest thing to do would just to do a full restore on my iPhone?

Re: Dual eSIMs in an iPhone causing issues.

hTideGnow — Thu, 15 May 2025 14:02:41 GMT

hi @justcallmejerem

but your PM voice calls and data work?

Re: Dual eSIMs in an iPhone causing issues.

slusagm — Thu, 15 May 2025 14:07:45 GMT

make sure the foreign esims are disabled. Also, check VPN screen, those esim sometimes installed a VPN profile and you need to disable or delete them

then Reset Network Settings

Re: Dual eSIMs in an iPhone causing issues.

justcallmejerem — Thu, 15 May 2025 14:25:49 GMT

I believe that is correct.

topic Re: Dual eSIMs in an iPhone causing issues. in Get Support

Dual eSIMs in an iPhone causing issues.

Re: Dual eSIMs in an iPhone causing issues.

Re: Dual eSIMs in an iPhone causing issues.

Re: Dual eSIMs in an iPhone causing issues.