topic Re: When I log it it thinks I’m a new subscriber in Get Support

When I log it it thinks I’m a new subscriber

Momneedshelp — Thu, 15 May 2025 14:34:48 GMT

Please help. I’m paying monthly via cc card but when I log into my account it thinks I’m a new subscriber and asks me to create an account. I need access to my actual account to update my cc card asap.

Re: When I log it it thinks I’m a new subscriber

Handy1 — Thu, 15 May 2025 11:12:51 GMT

@Momneedshelp Ask support to help you regain access to your account

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: When I log it it thinks I’m a new subscriber

softech — Thu, 15 May 2025 12:08:10 GMT

@Momneedshelp

the error you got indicates that EverSafe ID has somehow lost the link between your email login and your My Account. Simple fix for PM support but you need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there