topic Re: Phone intermittently shows " Not registered on network" with no signal in Get Support

Phone intermittently shows " Not registered on network" with no signal

Kash43 — Thu, 15 May 2025 01:26:39 GMT

Can any one let me know how to permanently fix "Not registered on network" error on android phone? When I turn on and off Airplane mode, then it works fine but again it shows the same error after few hours.

Re: Phone intermittently shows " Not registered on network" with no signal

Chalupa_Batman — Thu, 15 May 2025 01:10:46 GMT

@Kash43 wrote:
Can any one let me know how to permanently fix "Not registered on network" error on android phone? When I turn on and off Airplane mode, then it works fine but again it shows the same error after few hours.

Hey @Kash43

Go into your settings, find Network Settings, click on Refresh Network Settings. Once that's done, reboot your phone. This should help you lock on to Public Mobile.

Re: Phone intermittently shows " Not registered on network" with no signal

slusagm — Sun, 06 Jul 2025 15:10:00 GMT

could be a phone issue. Try reseat your sim card. Take sim out, wipe it and put it back firmly and Reset Network settings

if that does not help, test the sim card on another phone

last, ask PM to reprovision the account by opening ticket with PM. Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone intermittently shows " Not registered on network" with no signal

VietHoXuan — Thu, 15 May 2025 02:53:53 GMT

Maybe try this " go into the setting > connections > sim manager turn on and off