topic Re: Ticket? in Get Support

Ticket?

eric333 — Thu, 15 May 2025 01:29:46 GMT

I click the link to open a ticket and it brings me to the useless chat bot. I ask the chatbot for a link to the ticket and it brings me to the useless help page linking to the chat bot.

Maybe someone can actually help with the issue, which is that my payment is going through for a new plan but I am getting Error Code: M.8702. Every time I navigate back it tries to get me to complete payment again then fails. What's the issue here? This is hardly worth the $10/mo difference over bell if nothing works. Someone from Public fix this please.

Re: Ticket?

hairbag1 — Wed, 14 May 2025 21:38:13 GMT

@eric333

try using this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket?

Chalupa_Batman — Wed, 14 May 2025 21:54:07 GMT

@eric333 wrote:
I click the link to open a ticket and it brings me to the useless chat bot. I ask the chatbot for a link to the ticket and it brings me to the useless help page linking to the chat bot.
Maybe someone can actually help with the issue, which is that my payment is going through for a new plan but I am getting Error Code: M.8702. Every time I navigate back it tries to get me to complete payment again then fails. What's the issue here? This is hardly worth the $10/mo difference over bell if nothing works. Someone from Public fix this please.

Hey @eric333

If you're having issues making a payment, just go to your browser settings, clear the cache and then restart your browser. Then sign in using incognito mode. Most sites like this have cache issues.

If you want to create a ticket now or in the future, this is how you do it. Enter "Contact Us" when you get in.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Ticket?

Dunkman — Wed, 14 May 2025 22:01:16 GMT

@eric333

The payment system can be frustrating at times. Logout of your account. Login back in under incognito/privacy mode. You could also try a different web browser or even a different device. Or the PM app itself.

If still not working, let us know....