topic Re: Can’t transfer Phone in Get Support

Can’t transfer Phone

Cuty — Wed, 14 May 2025 19:26:53 GMT

Hi there!

I did step by step as your request by reset network but my phone still not connected

can you tell me what to do

slusagm — Wed, 14 May 2025 19:28:21 GMT

it's not a trasnfer issue but problem with account setup. PM can help but you need to submit ticket

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hairbag1 — Wed, 14 May 2025 19:29:31 GMT

are you trying to port your old number in to Public Mobile ? Your old account must still be active.

Cuty — Wed, 14 May 2025 21:19:35 GMT

My old service was active, but after relying with Yes to the Bell text prompt, my number is not on service

CSA_PM — Wed, 14 May 2025 21:46:55 GMT

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage