topic Error while adding Mastercard details in Get Support

Error while adding Mastercard details

Himi — Wed, 14 May 2025 17:14:49 GMT

@CS_Agent Whenever I am adding new mastercard in my profile its showing an error. Himanshi

Re: Error while adding Mastercard details

Handy1 — Wed, 14 May 2025 17:18:19 GMT

@Himi Best to update credit card info in the pm app maybe u install it and reinstall the app and allow location services when trying , but if you want ti chat with support you need to message them

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Error while adding Mastercard details

Chalupa_Batman — Wed, 14 May 2025 17:18:49 GMT

@Himi wrote:
@CS_Agent Whenever I am adding new mastercard in my profile its showing an error. Himanshi

Hello @Himi

Go into your browser settings and clear your cache. Then restart your browser and then try to log in via Incognito mode and that should help fix it.

Re: Error while adding Mastercard details

will13am — Wed, 14 May 2025 17:54:42 GMT

@Himi , if you have entered the wrong information too many times, your card can get locked out. You can try again tomorrow.