topic Re: esim subscribed but not working in Get Support

esim subscribed but not working

Chibaseball — Wed, 14 May 2025 15:42:52 GMT

I subscribed to the $19/month service last week but the e-sim is not working. Could somebody from the support message me?

Re: esim subscribed but not working

Chalupa_Batman — Wed, 14 May 2025 15:44:45 GMT

@Chibaseball wrote:
I subscribed to the $19/month service last week but the e-sim is not working. Could somebody from the support message me?

Hello @Chibaseball

Go into your phone settings and choose the eSIM as your primary. Then reboot.

Re: esim subscribed but not working

hTideGnow — Wed, 14 May 2025 15:45:03 GMT

hi @Chibaseball

check if the esim shows up in Settings-Cellular or the Sim Manager screen

make sure it is enabled (or Turn on this line is on) , then Reset network settings

if you still cannot make it works, ask PM support agent. then submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: esim subscribed but not working

Chibaseball — Wed, 14 May 2025 15:45:43 GMT

That's not the issue, it just says the e-sim is not accepted when I tried the QR code. I checked the forum and they said Public Mobile needs to send me a new ESIM since the first one is no longer working.

Re: esim subscribed but not working

Chibaseball — Wed, 14 May 2025 15:46:48 GMT

Thank you - i have contacted the agent