topic Re: Questions in Get Support

Questions

DrTrollingtom — Wed, 14 May 2025 13:13:10 GMT

I think I submitted a ticket but I can't seem to view my tickets.

I'm trying to cancel my upcoming subscription change to take effect June 13 but the cancel subscription button doesn't do anything.

Please help.

Re: Questions

Handy1 — Wed, 14 May 2025 13:14:07 GMT

@DrTrollingtom

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Questions

hTideGnow — Wed, 14 May 2025 13:25:18 GMT

hi @DrTrollingtom

use this link to get into your Sent item directly

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox

Re: Questions

Dunkman — Wed, 14 May 2025 13:46:21 GMT

@DrTrollingtom

Website is finicky at times. Try to login with a different web browser, clear cache or incognito mode. Or try a different device or the app itself. You should be able to cancel yourself.

Re: Questions

DrTrollingtom — Wed, 14 May 2025 13:48:52 GMT

Thanks all. A support agent tried to cancel the upcoming sub change and even they received an error. It has been escalated.

Re: Questions

Meow — Wed, 14 May 2025 14:22:53 GMT

You cannot see your ticket after submitting it. You have to wait until agent replies to it. Multiple tickets do NOT help but just delay response.

There is NO 'cancel' button at PM site. The only way to stop subscription is to toggle Subscribed to OFF and in 90+ days your account will be deleted, number lost. Immediate cancellation is possible if you transfer your number to another provider.