topic Re: Creating profile in Get Support

Creating profile

Yancui — Tue, 13 May 2025 21:49:48 GMT

Hello, I just signed up PM and cannot activate my account. It says my postal code is not the same as that on my profile. I must unintentionally selected wrong province. How do I change my profile while it does not exist?

Re: Creating profile

TheSterlinger — Tue, 13 May 2025 21:54:52 GMT

You can message Public Mobile csa directly at the link below for assistance since you cannot complete account setup.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Creating profile

Handy1 — Tue, 13 May 2025 21:58:56 GMT

@Yancui You should be able to go back in the app till you can select province for top left corner I believe it is . Or uninstall the app reinstall it and start over and make sure you allow location permission while using the app . If you still have issues ask support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Creating profile

Yancui — Tue, 13 May 2025 22:05:38 GMT

Thanks!

Re: Creating profile

hTideGnow — Tue, 13 May 2025 22:37:01 GMT

hi @Yancui

make sure your province matches what is on your credit card record. It must be same.