topic rewards redemption in Get Support

rewards redemption

RM81 — Tue, 13 May 2025 18:43:16 GMT

How can I get help with a public points redemption that has been stuck in pending for 4 days?

Re: rewards redemption

TheSterlinger — Tue, 13 May 2025 18:46:47 GMT

Redemption are usually applied immediately. What do you mean stuck? Did you you refresh the site?

Which one did you redeem?

Re: rewards redemption

RM81 — Tue, 13 May 2025 18:49:50 GMT

I redeemed a data add-on. It still says "pending" 4 days later (and is not on my account). I did receive a confirmation email. I have now also submitted a ticket.

Re: rewards redemption

will13am — Tue, 13 May 2025 18:55:11 GMT

@RM81 , I have had redemptions stuck in pending before. Usually the pending is removed after a day. Support will process it immediately for you.

Re: rewards redemption

slusagm — Tue, 13 May 2025 19:02:18 GMT

Were you using the app to check? Try using browser with incognito mode and check