topic Re: Keep our existing numbers? in Get Support

Keep our existing numbers?

Hawsug — Thu, 15 May 2025 02:00:01 GMT

We signed up for Public Mobile because of the offer to keep our existing telephone numbers. Turns out that isn't true. Now we need to choose new numbers unless we "postpone" subscription for three months.

Does this mean that we have no new phone service for three months? Or does it mean that after three months our old numbers need to change?

This company (Telus) has not been very clear about this. And now that they have our money, I'm afraid this will be just another Telus ripoff. Please point out why I'm wrong.

Re: Keep our existing numbers?

Handy1 — Tue, 13 May 2025 19:39:35 GMT

@Hawsug You can always port your number in from another provider from start of activation or later down the road that’s up to you . But not not all number can be ported to public mobile but if the number you want to port is from Telus there should be no issues at all . Do you have to wait because you’re in contract with another provider ? If that’s the case you can take temp number with public mobile and port your old number over once the contract is up

Edit out dead link

Re: Keep our existing numbers?

Phil_Adelphus — Tue, 13 May 2025 18:13:00 GMT

@Hawsug Do you have some kind of contract with Telus (or whatever your current provider is) that prevents you from switching carriers? Or do you have business numbers or some other complicating factor? Otherwise I don't understand why you would have to wait 3 months or be unable to port your number to Public Mobile.

Re: Keep our existing numbers?

hTideGnow — Tue, 13 May 2025 18:15:07 GMT

hi @Hawsug

why you have to wait 3 more months

what you can do is to disable Autopay and reactivate the account within 90 days. Hopefully by then you are ready to port your number into PM

Re: Keep our existing numbers?

Lieux — Tue, 13 May 2025 18:33:35 GMT

@Handy1 I think the link you posted is not available anymore…??

Re: Keep our existing numbers?

TheSterlinger — Tue, 13 May 2025 18:39:26 GMT

I think they disabled that link like 2 months now. No news, no warning, no update, no replacement.

Re: Keep our existing numbers?

Hawsug — Tue, 13 May 2025 18:43:39 GMT

Our phones are currently from Koodo, which I believe is a Telus subsidiary.

Re: Keep our existing numbers?

Hawsug — Tue, 13 May 2025 18:45:37 GMT

Handy1, that's a dead link. I can tell you that our phones are currently from Koodo.

Re: Keep our existing numbers?

Phil_Adelphus — Tue, 13 May 2025 18:50:20 GMT

@Hawsug You mentioned Telus has not been very clear, have you contacted Public Mobile customer support? Although PM is owned by Telus it is Public Mobile support agents that do PM's customer assistance. If you haven't contacted them, send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Keep our existing numbers?

Handy1 — Tue, 13 May 2025 19:38:56 GMT

@Lieux Darn yes your right I didn’t even realize that was no longer a thing I will edit that out sorry for that all

Re: Keep our existing numbers?

Dunkman — Tue, 13 May 2025 20:58:00 GMT

@Hawsug

If you have Koodo phones, that means that you are still with Koodo right now? Koodo customers are able to transfer their phone number to Public mobile and vice versa.

Do you have a phone contract with Koodo? Is that why that you can't port over right now?