topic Re: Cell service in Get Support

Cell service

ChristaMA — Tue, 13 May 2025 16:48:30 GMT

My cell service has been terrible since I switched to 5g. I can hear fine but others can’t hear me, it cuts out.

Re: Cell service

hTideGnow — Tue, 13 May 2025 16:50:54 GMT

what phone do you have?

5G is more for data. your voice will still be using 3G or VoLTE depends on the model of the phone. But ask PM support agent to refresh your account and it might help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cell service

Dunkman — Tue, 13 May 2025 17:07:07 GMT

@ChristaMA

Several customers have notice issues with cell voice services recently with older phones (not supported VoLTE). Which model phone do you use?

Here is some additional information:

https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: Cell service

CSA_PM — Tue, 13 May 2025 17:12:27 GMT

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage