topic Re: Payment with voucher in Get Support

Payment with voucher

Dimi19 — Tue, 13 May 2025 04:09:38 GMT

I want to pay my phone with a voucher but public is upgrading the page and wont let me do it....help me put money in my account...tomorrow my phone is expiring

Payment with voucher

Dimi19 — Tue, 13 May 2025 04:14:00 GMT

I want to pay with my voucher but cant cause the page is being upgraded...what do i do

Re: Payment with voucher

Techfish — Tue, 13 May 2025 04:13:00 GMT

You could try using *611 to access your account.

Re: Payment with voucher

Techfish — Tue, 13 May 2025 04:14:13 GMT

I responded to your first post. Please don't create duplicates!

Re: Payment with voucher

Rastin — Tue, 13 May 2025 04:16:27 GMT

It's possible that it a cashe issue. Try clearing your cache or use a different browser and see if that helps

Re: Payment with voucher

Dimi19 — Tue, 13 May 2025 04:18:32 GMT

Where did you reply? Please help me...I dont know how to pay it....i cant access their page....i changed my credit card and i cant even go in their page to add the new one....tomorrow is deadline and i wont have a line...please tell me how to pay

Re: Payment with voucher

Techfish — Tue, 13 May 2025 04:18:46 GMT

It's down for everyone. Other users have the same issue.

Re: Payment with voucher

Techfish — Tue, 13 May 2025 04:20:23 GMT

This was the link: https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-with-voucher/td-p/1336258

Re: Payment with voucher

Dimi19 — Tue, 13 May 2025 04:27:13 GMT

Thank you for your reply!!! Im bad with technology so please be patient with me...Does that mean that they will cut my line?? I dont have a home line and I have a sick father that I need to contact all the time...Do you think they will cut my line? Is there another way I can pay it? Thank you

Re: Payment with voucher

Techfish — Tue, 13 May 2025 04:28:54 GMT

They won't cut your line, just pause it until the payment goes through, then it resumes. Unfortunately until the site is up (most likely in the morning) the only way to pay would be by phone.

Re: Payment with voucher

Dimi19 — Tue, 13 May 2025 04:29:42 GMT

Thank you Rastin but I dont know how to do that!! I yried going on their web page but wont let me...I also yried calling *611 but says the same thing...Upgrading page

Re: Payment with voucher

Techfish — Tue, 13 May 2025 04:32:46 GMT

I just checked myself and *611 is also down for maintenance.

I wish there was another option, but you'll unfortunately have to wait until it's online in the morning.

Re: Payment with voucher

Dimi19 — Tue, 13 May 2025 04:33:48 GMT

I tried calling *611 but days the same thing....Do you have another number I can contact to speak to an agent? Thanking you in advance for all your time and help...I cant be without a phone not even for 1 day....sorry about this!!!

Re: Payment with voucher

Techfish — Tue, 13 May 2025 04:40:22 GMT

Unfortunately their support is all digital now, and they don't start officially reading tickets until 9 AM Eastern. Even if they had a phone number to call, they wouldn't be working right now.

They usually give advance warning or notice for maintenance, not sure why they didn't for today.

Re: Payment with voucher

Dimi19 — Tue, 13 May 2025 04:41:08 GMT

Thank you!!! Do you think it could take more than 1 day?? If its up and they pause it will i still be able to pay by phone or will I have to do it online? Sorry for all these questions but Im panicking right now!!! Thank you again once more!!!

Re: Payment with voucher

Techfish — Tue, 13 May 2025 04:44:55 GMT

It won't take more than 1 day. I would imagine they would lose a lot of money! When it's online, I think you still can pay by phone and also online.

Don't be sorry, I would feel the same if I was in your situation.

Re: Payment with voucher

hairbag1 — Tue, 13 May 2025 04:47:16 GMT

@Dimi19

you can also renew your plan using vouchers by dialing 611 on your cell.

Re: Payment with voucher

Techfish — Tue, 13 May 2025 04:50:21 GMT

*611 is also down for maintenance.

Re: Payment with voucher

hairbag1 — Tue, 13 May 2025 05:19:27 GMT

@Techfish wrote:
*611 is also down for maintenance.

I just tested it and seems to be working fine. I got to add my voucher pin number before hanging up...so give it another try.

Re: Payment with voucher

Techfish — Tue, 13 May 2025 06:11:41 GMT

It all seems to be operational now.