topic Re: Service in Get Support

Service

Julia1331 — Tue, 13 May 2025 02:46:33 GMT

Hey everyone, I’m trying to set my daughter up an account and it’s 50 percent working. I can call out but no calls can come in. I can’t finish the set up because it’s asking for the “text” confirmation to her number but it’s but it’s not receiving incoming calls or texts….help please

Re: Service

Techfish — Tue, 13 May 2025 03:14:38 GMT

~~Do you have her old SIM card in the device? You will need to respond to the text confirmation before the number ports.~~
Edit: I thought you were porting in.

Re: Service

Sansan — Tue, 13 May 2025 02:51:02 GMT

To complete the setup to get the 2fa code, you'll need the help of a csa. They are closed for the night, but send them a message now and they will respond. tomorrow.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service

Techfish — Tue, 13 May 2025 02:53:32 GMT

I thought it was from the old provider?

Re: Service

Sansan — Tue, 13 May 2025 02:57:35 GMT

So I'm going off the assumption that this is a brand new number; not a port. So the text confirmation is the one that Public Mobile sends for all new account set up.

Re: Service

Techfish — Tue, 13 May 2025 03:13:53 GMT

I re-read it, I think I understand now.

Re: Service

Techfish — Tue, 13 May 2025 03:16:08 GMT

Assuming you need a text confirmation for accessing Public: Is there an option to receive an EverSafe code by email?

Re: Service

Sansan — Tue, 13 May 2025 03:25:00 GMT

Only after the successful set up the first time. After that yes.

Re: Service

Julia1331 — Tue, 13 May 2025 10:25:11 GMT

Hello, yes it give me a confirmation number by email and then after I enter it, it then prompts me to receive a text confirmation number, which I can't get any incoming calls or texts.