topic Re: Out of Minutes on an Unlimited Plan?? in Get Support

Re: Out of Minutes on an Unlimited Plan??

daedon — Mon, 12 May 2025 21:04:27 GMT

Me too and it's not reassuring.

Re: Out of Minutes on an Unlimited Plan??

daedon — Mon, 12 May 2025 21:05:00 GMT

The problem is not on the phone, it's on the Telus end.

Re: Out of Minutes on an Unlimited Plan??

hTideGnow — Mon, 12 May 2025 22:08:08 GMT

hi @daedon

are you actually @AnthonyLe ?

can you confirm if you have opened ticket with PM?

Re: Out of Minutes on an Unlimited Plan??

daedon — Mon, 12 May 2025 22:19:51 GMT

I am daedon, not AnthonyLe. My phone plan clearly states unlimited Canada wide but I had two calls today blocked saying I was out of minutes and call 611, which offered me to pay for additional minutes. I did not open a ticket. I should not have to open a ticket. There is a problem here.

Re: Out of Minutes on an Unlimited Plan??

hTideGnow — Mon, 12 May 2025 22:22:57 GMT

hi @daedon

try reboot the phone and reset network settings and test again

yes, ideally you shouldn't open ticket. But if there is an issue, there is no way PM knows and fix. Technology does not have 100% uptown as you know. But it is your choice to open ticket or not

Re: Out of Minutes on an Unlimited Plan??

daedon — Mon, 12 May 2025 22:24:38 GMT

The accounting for the number of minutes isn't done on my phone, it's done on the Telus network.

Re: Out of Minutes on an Unlimited Plan??

daedon — Mon, 12 May 2025 22:25:39 GMT

Yes there is a way for PM to know about these issues, (1) look at their logs and (2) look at their blogs.