topic Re: can't log into my account in Get Support

can't log into my account

mishmunch — Mon, 12 May 2025 22:09:45 GMT

Hi,

I have an existing public mobile plan but it is connected to an old email and phone number I no longer have access to. I'm trying to access my account to view my plan/billing/data usage. Any workarounds?

Thanks!

Re: can't log into my account

slusagm — Mon, 12 May 2025 22:11:35 GMT

ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: can't log into my account

Chalupa_Batman — Mon, 12 May 2025 22:11:46 GMT

@mishmunch wrote:
Hi,
I have an existing public mobile plan but it is connected to an old email and phone number I no longer have access to. I'm trying to access my account to view my plan/billing/data usage. Any workarounds?

Thanks!

Hey @mishmunch

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: can't log into my account

hTideGnow — Mon, 12 May 2025 22:12:26 GMT

Hi @mishmunch

the email to Public Mobile My account is just a login. You can still use your old email address to login if you know the password

but if you really cannot login, ask PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: can't log into my account

hairbag1 — Mon, 12 May 2025 22:15:18 GMT

@mishmunch

you can dial 611 to hear current plan status. It'll tell you when next renewal date and other account info. If you need to pay for renewal...get payment voucher at Shell Gas, London Drugs or Walmart ...then dial 611 to add them to your account for renewal or to buy add-ons.