topic Re: Lost phone and code send to email in Get Support

Lost phone and code send to email

Nirav_Brantford — Mon, 12 May 2025 19:18:13 GMT

I lost my phone with esim . Now app didn't let me login because it send code to my phone.

How can I activate new physical sim with my old phone no and also how can I get code on my email.

Please help

Re: Lost phone and code send to email

BKNS27 — Mon, 12 May 2025 19:20:15 GMT

When you login to your account. Click on Resend Code or Didn’t Receive Code. It will give you the optionsmm be of sending the 2FA code by text, email or calling.

Re: Lost phone and code send to email

slusagm — Mon, 12 May 2025 19:42:05 GMT

you can also see if the code can send to voice mail, then use another phone to call to retrieve voicemail.

if send email and send voice messages not the option, then ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Lost phone and code send to email

Nirav_Brantford — Mon, 12 May 2025 20:56:07 GMT

It just have option to resend code. No other option.

I am new and didn't setup voice mail.

Re: Lost phone and code send to email

slusagm — Mon, 12 May 2025 21:05:15 GMT

@Nirav_Brantford

no option AFTER you click Resend code?

then you will need to message PM. Follow the steps in my earlier reply

Re: Lost phone and code send to email

Nirav_Brantford — Mon, 12 May 2025 21:14:34 GMT

Thanks let