topic land line port in in Get Support

land line port in

Chonlee — Mon, 12 May 2025 19:49:54 GMT

I requested a landline port-in a week ago. It seems not to be transferring.
How can I contact the Public mobile port-in team to ask about the status of my number transfer?

Re: land line port in

slusagm — Mon, 12 May 2025 19:51:55 GMT

porting from VoIP take as many as a week.

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: land line port in

hTideGnow — Mon, 12 May 2025 19:53:32 GMT

hi @Chonlee

porting the line from landline can take 3 to 7 days.

is your landline still fully functional? And with your PM phone, did you try to reboot and test inbound calls?

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: land line port in

Rastin — Mon, 12 May 2025 23:30:01 GMT

When I did it it took about 5 business days. Someone need to be home to answer the call from your landline to approve the transfer. That's how bell did it for me.

Re: land line port in

slusagm — Tue, 13 May 2025 00:57:24 GMT

@Rastin wrote:
When I did it it took about 5 business days. Someone need to be home to answer the call from your landline to approve the transfer. That's how bell did it for me.

@Rastin actually, there is no such rule for approving VoIP or landline, it should just happen without any approval of any kind, that is also why it takes longer. Not sure why you had gone thought that unnecessary step

but @Chonlee , if you are worry, you can call your landline support and tell them your intention to leave, but honest, you don't need to