topic changiing my payment method in Get Support

changiing my payment method

komodia14 — Sat, 17 May 2025 15:56:31 GMT

Hello, I have been trying to update my payment method, but I keep receiving an error message

Re: changiing my payment method

Handy1 — Mon, 12 May 2025 17:05:02 GMT

@komodia14 If you tried to many times you may need to wait full 24 hours and try again and best to use the app not website , if you have been using the app uninstall it and reinstall it and when you go to log in again allow location permission on thru the app itself and it should work

Re: changiing my payment method

slusagm — Mon, 12 May 2025 17:10:34 GMT

try using using browser with Incognito mode, try also with PM app

if both fails, wait 24 hours

but if you need to pay and resume service and cannot wait, buy a voucher from Shoppers drug mart and load the voucher using *611 or My Account

Re: changiing my payment method

komodia14 — Mon, 12 May 2025 17:11:24 GMT

I tried on the app as well and it says that it can't validate my card. How can i connect with support and speak to someone?

Re: changiing my payment method

Handy1 — Mon, 12 May 2025 17:12:10 GMT

@komodia14 Here’s how

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: changiing my payment method

slusagm — Mon, 12 May 2025 17:12:14 GMT

@komodia14

to connect to PM, , Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: changiing my payment method

Eli77820 — Tue, 13 May 2025 01:29:53 GMT

This is ridiculous, a paying customer has to go through obstacles and hoops to get a payment in order to receive service?! What kind of joke is this? I am a new client and this is unprofessional. Purchasing a voucher in order to receive service is a joke why can't your company get this in order? On top of that I ended up paying for a second month of service instead of getting my problem solved in the first place with the card decline. I think a sour review of this company is in order if I can't even get a solution let alone compensation for this mess.