topic Not receiving 6-digit code - New to Public in Get Support

Not receiving 6-digit code - New to Public

miszaniec — Mon, 12 May 2025 15:57:26 GMT

I just switched to Public and I'm in the process of activating my Public account.

I am trying to Confirm my Identity by entering the six-digit code which is supposedly sent to my new phone number. I can't receive this code since my phone is not connected to any network. What am I to do?

- I was with koodo previously

- I cancelled my koodo line prior to the Public setup (I was sharing a koodo account -- two lines, one of which was cancelled and the other remained)

- I don't know how to reach Public Customer Support.

Thanks for help!

Re: Not receiving 6-digit code - New to Public

Handy1 — Mon, 12 May 2025 16:08:55 GMT

@miszaniec here’s how

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not receiving 6-digit code - New to Public

miszaniec — Mon, 12 May 2025 16:17:07 GMT

I will try this. Thanks for the quick reply my friend.

Re: Not receiving 6-digit code - New to Public

slusagm — Mon, 12 May 2025 16:47:17 GMT

@miszaniec

if you are porting the line from Koodo, your Koodo account cannot be closed, it needs to be active. So, instead of going through PM about the login, you should instead call Koodo back and ask them what to do since your Koodo account is not closed. Usually they will allow the port with your verbal approval and complete the port (Since Telus owns both Koodo and PM), or they might need to resume your Koodo account for proper porting request

Re: Not receiving 6-digit code - New to Public

miszaniec — Mon, 12 May 2025 16:56:05 GMT

Sorry I wasn't clear. I am not transferring my old number from Koodo. I am getting a new number with Public.