topic Re: Login issue in Get Support

Login issue

Raidbiram — Mon, 12 May 2025 15:24:29 GMT

Good morning . I used to login normal. I have my email and passward, but since i updated the app and want to login again, the app log me in and verify my number BUT asking me to choose subscription and going through all the questions for someone shoping !! I only need to log in in my account like before and view my history , add on . And so on. Can you help please

Re: Login issue

slusagm — Mon, 12 May 2025 15:28:46 GMT

for some unknown reason, the system lost the tie between your email login and My Account. Did it shows the same when you use browser with Incognito mode? try and see

if you cannot login on browser with incognito as well, ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Login issue

Handy1 — Mon, 12 May 2025 15:30:43 GMT

@Raidbiram If your not able to log in get support to help you regain access to your account

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage