topic Re: US ADD ON in Get Support

US ADD ON

PremalRajguru — Mon, 12 May 2025 01:01:06 GMT

US Add on done today.

Try to call US from canada to check.

No working.

Re: US ADD ON

hairbag1 — Mon, 12 May 2025 01:09:01 GMT

@PremalRajguru

which add-on did you buy as the one you want is 1000 Minutes Canada to USA...$15.

Re: US ADD ON

Chalupa_Batman — Mon, 12 May 2025 01:22:27 GMT

@PremalRajguru wrote:
US Add on done today.
Try to call US from canada to check.
No working.

Make sure you add 1 then the area code and then the 7 digit phone number. Do know, certain numbers can't be called from Canada.

EDIT: Added this.

Calls made to numbers starting with the following six digit combinations are not included in US calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726.

Re: US ADD ON

PremalRajguru — Mon, 12 May 2025 01:22:02 GMT

15 DAYS US ROMING.

I AM IN CANADA.

TRYING TO CALL USA.

SAYS: ALL MINUTES USED.

Re: US ADD ON

Chalupa_Batman — Mon, 12 May 2025 01:23:19 GMT

@PremalRajguru wrote:
15 DAYS US ROMING.
I AM IN CANADA.
TRYING TO CALL USA.
SAYS: ALL MINUTES USED.

Try clearing your browser cache, restart your browser and then log in in Incognito mode.

Re: US ADD ON

PremalRajguru — Mon, 12 May 2025 01:27:31 GMT

Its US cell # starts with 609.

Re: US ADD ON

PremalRajguru — Mon, 12 May 2025 01:35:59 GMT

its 15 days oraming plan. Data + unlimited calls.

Re: US ADD ON

computergeek541 — Mon, 12 May 2025 01:36:37 GMT

Re: US ADD ON

PremalRajguru — Mon, 12 May 2025 01:42:53 GMT

just needed calling feature.

Re: US ADD ON

Chalupa_Batman — Mon, 12 May 2025 02:09:44 GMT

@PremalRajguru wrote:
its 15 days oraming plan. Data + unlimited calls.

OK. The add on you purchased was wrong. You purchased a roaming package meaning this package you purchased was if you were in the United States roaming. The Add On you want for calling the US is a different one. It's $15.

Please contact a CS Agent to get a credit back to your account so you may purchase the correct one.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: US ADD ON

Phil_Adelphus — Mon, 12 May 2025 10:41:04 GMT

@PremalRajguru You mentioned calling US from Canada to check - does that mean you are planning to visit the USA? If you are visiting the USA and don't have a Canada-US (Mexico) phone plan then you need the add on you got but it won't work for calling from Canada. That's the difference between the add on and the plans. With the Canada-US plans you can call either country from the other. Without a Canada-US plan you would need the US long distance minutes add on to call the US from Canada, and you would need the US roaming add on for calls made when you are in the USA.