topic account access in Get Support

account access

B_Pick — Sun, 11 May 2025 18:39:10 GMT

I need to link an existing account to an new email address as the old one was lost. The new address and password have been created but account (phone number) details are not linked to it.

Re: account access

hTideGnow — Sun, 11 May 2025 18:41:46 GMT

hi @B_Pick

the email is just a login ID to Public Mobile. You can in fact still login PM My Accountusing your old email address if you know the password. after you logged in, go to Profile, click Manage EverSafe ID and update the email address

if you really cannot login, or need PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: account access

BKNS27 — Sun, 11 May 2025 19:04:23 GMT

@B_Pick

Your email is only used for PM to send you notifications.

The 2FA code will be texted to your number to access your account.