topic How to Enable Community Email Notifications - New Messages? in Get Support

How to Enable Community Email Notifications - New Messages?

ipro31 — Fri, 21 Jul 2023 20:01:11 GMT

Hi,

If someone sends me a direct message or if CS_Agent sends me a direct message how do I make sure the notification will go to my email?

I assume have to enable email notifications, so could be as simple as that. Confirmation on what to enable would be helpful just so it's properly setup under my account.

Re: How to Enable Community Email Notifications - New Messages?

softech — Fri, 21 Jul 2023 19:44:31 GMT

@ipro31

the default settings should already have that enabled.

Come to the Community setting page for Private message here

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-preferences:private-messenger

make sure the box "Receive email notifications for new private messages" is checked (enabled)

Re: How to Enable Community Email Notifications - New Messages?

hycm53 — Fri, 21 Jul 2023 19:46:12 GMT

@ipro31 wrote:
Hi,
If someone sends me a direct message or if CS_Agent sends me a direct message how do I make sure the notification will go to my email?

I assume have to enable email notifications, so could be as simple as that. Confirmation on what to enable would be helpful just so it's properly setup under my account.

I don't think CS_Agent will send a direct message to your email. I have contacted CS_Agent couple of times, I never get email from them. I sometimes only get emails for notifications from PM.

Re: How to Enable Community Email Notifications - New Messages?

hycm53 — Fri, 21 Jul 2023 19:54:31 GMT

@softech wrote:
@ipro31
the default settings should already have that enabled.
Come to the Community setting page for Private message here
https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-preferences:private-messenger
make sure the box "Receive email notifications for new private messages" is checked (enabled)

I did it, but I have never receive email for private message from CS_Agent.

Re: How to Enable Community Email Notifications - New Messages?

softech — Fri, 21 Jul 2023 20:01:10 GMT

@hycm53

it is a notification email reminding you something sent you a private message, not the actual reply from PM sent to your email

Also, you have to make sure you didn't set to disable all Notifications via email here:

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-subscriptions:notification-settings

"Turn off all email notifications" should be UNCHECKED