topic Re: Porting Number Trouble in Get Support

Porting Number Trouble

ipro31 — Fri, 21 Jul 2023 19:24:05 GMT

I got a text message from PM stating wrong account number was provided. This is because the portal didn't allow letters. Freedom Mobile has 3 letters ahead of the actual account number. I already messaged CS_Agent advising them of correct account number to properly complete port.

Does anyone have any idea how long it normally takes to get a reply? The original text message said Public would reach out to my alternate phone number "soon". Still waiting. It's been few hours or less.

Re: Porting Number Trouble

softech — Fri, 21 Jul 2023 19:14:16 GMT

@ipro31

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Porting Number Trouble

hairbag1 — Fri, 21 Jul 2023 19:16:40 GMT

@ipro31

ditto !😁

Re: Porting Number Trouble

computergeek541 — Fri, 21 Jul 2023 19:23:48 GMT

There should be a reply within the next few hours. The customer support agent will ne able tl correct this.