topic Re: Unable to create account in Get Support

Unable to create account

Racerz2009 — Sun, 11 May 2025 16:41:43 GMT

I selected a number but because of some technical issue , the eSIM could not be installed . I don’t even remember the number I selected . Now I can’t even login using my email . Also cannot even get a number . How do I proceed ?
@members

Re: Unable to create account

hTideGnow — Sun, 11 May 2025 16:43:42 GMT

hi @Racerz2009

check if the esim already instead on your phone and just not enabled. Check the Sim Manager page or Settings->Cellular. Enable it or toggle on Turn on this line and Reset Network settings

but if you need PM support agent's help, simply message them

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to create account

Handy1 — Sun, 11 May 2025 16:44:20 GMT

@Racerz2009 Check your sim manger in phone setting and ensure the eSIM is enabled /set to primary and remove old sim and reboot the phone see if that helps . If not you can contact support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to create account

hairbag1 — Sun, 11 May 2025 16:44:26 GMT

@Racerz2009

now you'll need help for a Customer Support person to help you activate successfully. Use this link to start the process..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to create account

Racerz2009 — Sun, 11 May 2025 17:27:14 GMT

Thank you everyone . I was able to get help from the agents . We can close this thread