topic Re: Changing email address in Get Support

Changing email address

burellechristin — Sun, 11 May 2025 21:06:54 GMT

Hi Public Mobile Support,

I need help changing the email address on my primary account. I recently regained access to this account. In the meantime, due to email access issues, I mistakenly started to create a new account using my current email address. This new account is inactive, but it's preventing me from updating the email on my main account to my current one.

As an older user, I would greatly appreciate your assistance in changing the email address on my primary account. Thank you.

Re: Changing email address

hTideGnow — Sun, 11 May 2025 17:08:41 GMT

hi @burellechristin

supposed you can still use the old email to login PM My Account. But if you cannot, then ask PM support agent to help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Changing email address

Handy1 — Sun, 11 May 2025 17:09:40 GMT

@burellechristin If you can’t log into your account and get to profile page to change email you can ask support to help you with this

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage