topic Re: Got a new phone, need to buy new eSim in Get Support

Got a new phone, need to buy new eSim

Amy90 — Sun, 11 May 2025 16:54:49 GMT

Hi community,

I've read posts on the instructions on how to get new eSim on to my new phone.

I've downloaded public mobile app on my new phone, when I go to my account, click purchase sim card. The eSim option does not come up. When I use desktop, the option comes up, I can't checkout because it tells me to download the app. I'm at a loss.

Can I buy a physical card and transfer my number over instead to avoid this hassle?

Re: Got a new phone, need to buy new eSim

Handy1 — Sun, 11 May 2025 16:59:30 GMT

@Amy90 Yes you can buy new physical SIM card from Telus or Koodo store or order from Amazon and change SIM card number in the account

“Change your SIM card “

Re: Got a new phone, need to buy new eSim

hTideGnow — Sun, 11 May 2025 16:58:15 GMT

hi @Amy90

you need to use the app to buy esim, cannot use the desktop browser

when you go into the App, click Account, and Purchase Sim card and esim would be an option after , like this

Re: Got a new phone, need to buy new eSim

Amy90 — Sun, 11 May 2025 17:04:58 GMT

Hi,

Thanks for the reply. My app doesn't give me purchase esim as n option. Only physical sim

Re: Got a new phone, need to buy new eSim

hTideGnow — Sun, 11 May 2025 17:07:41 GMT

hi @Amy90

try uninstall the app, reboot and resinstall

if same, ask PM support to check. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Got a new phone, need to buy new eSim

Camera4617 — Sun, 11 May 2025 20:44:46 GMT

Does your phone support eSim?